!@FAQ

The skinny on all you need to know before coming to Manchester Music Hall

 

Shows & Concerts

 

 

TICKETS ISSUES?

        PURCHASE Tickets are available through our website here, or through TicketFly  (we cannot sell them over the phone)

        If the show does not sellout we will be selling them at the door. (We always suggest getting them online in case of a sellout)

        ANY ticket issues mush go through Ticketfly 877-4FLY-TIX

       REFUNDS - All sales are final - call Ticketly with any issues

      

 

 

DO I NEED MY I.D.?

        YES!   Our venue is 18+ ONLY

       You will not be able to gain entry without photo ID. Military ID and Passports are the only exception to this rule.  Anyone drinking alcohol must be 21+ with valid ID. There is no exception to this per City and State ABC laws. Anyone under the age of 18 will not be permitted to enter, no exceptions. Under 21 will be marked with XX on both hands. (Anyone caught handing off Alcohol will be ejected and or handed to the ABC)

 

SOLD OUT SHOW???

      If a show is sold out we do not hold back tickets to sell at the door. Unfortunately SOLD OUT = SOLD OUT

 

 

WILL CALL / PRINT TICKETS/ SHOW TICKET ON PHONE

We prefer you print tickets at home to expedite the lines faster

      WILL CALL - Opens when the doors open for the night. This may or may not be an option depending on the show.

      PRINT TICKETS - The easiest best option

      TICKETS ON PHONE - We can scan these (turn your brightness all the way up and have the barcode magnified before you come to the door)

    

 

 

PHOTO POLICY

        The photo policy is based on each artists rider and photo/video/audio specifications. Please inquire for specific inquiries - however a general rule of thumb is if it fits in your pocket, you can bring it in. 'point-and-shoot' cameras are accepted.

 

 

SEATING OPTIONS

      Mainly our shows are GA - Standing room only. We will make note otherwise per event. (we currently have no in house seating other than a bench people get up and down from during the event)

 

 

I NEED A RIDE!!

       If you are in need of a ride, let us know we will make it our priority to make sure you get one! We have cabs in the area regularly, as well as ride-sharing and other transportation services. We will make sure you get a safe, sober ride!

 

 

PARKING

        MMH does not own all lots surrounding us, parking may vary show to show. Please ride share or cab as much as possible.

        Note: Parking is very limited in all situations (We do not permit parking in Rupp Arena or across the street in neighboring lots)

 

 

LEAVING CARS OVERNIGHT

              Yes - if your car is in OUR lot you can leave them overnight. Please make sure to pick up no later than 10am the next day to avoid getting towed in the event the lot is being used for another event. **PLEASE NOTE: We are not responsible for lost or stolen items from the parking lot. Please do not leave valuables in your car, and please lock your doors. **

 

 

COAT CHECK

      We do not. Please know we are not responsible for any personal items brought on site. Certain event/shows may offer coat check options, see the show page for details.

 

LOST & FOUND

       Any items left after an event will be kept in the managers office. Please email booking@manchestermusichall.com for missing items. Please note -  we are not responsible for lost or stolen items. Any items found will be kept for 7 days and then will be given to Goodwill or thrown away.

 

OPEN TABS

      Please note, all tabs left over night will incur a 20% gratuity and will be closed at the end of the night. All cards are handed back at the time you begin your tab, we DO NOT keep cards to start tabs. If you have lost a card please email: booking@manchestermusichall.com

 

DRESS CODE

       Shoes, Shirt, and pants are required at all times!

 

CROWD SURFING / FIGHTING/ ANY OTHER MISCONDUCT

     We have a zero tolerance police and you will be ejected immediately with no return or refund. (All parties involved no exceptions)

 

 

FOOD!!!

       MMH does not serve food, but depending on the event there may be food trucks and/or other catering.

 

 

SMOKING

       No, smoking of any kind (including e-cigarettes or vapor) are not permitted inside the facility. There will be a smoking area roped off outside for each event.

 

 

NO - RE-ENTRY

       No. If you are smoking please use the smoking section outside. Otherwise, once you leave the facility you are not permitted to re-enter unless you buy a ticket. This is to keep everyone safe and to help control traffic.

 

 

 

WHEEL CHAIR ACCESS? 

      Yes! All doors have ramps leading up to the entrance and we have handicap parking reserved spots on site. Call us in advance if you have any other questions.

 

 

HOTELS CLOSE BY:

        Courtyard Marriot - 775 Newtown Ct. Lexington, KY 40511 (859-253-4646)

        Hilton Downtown - 369 W Vine St. Lexington, KY 40507 (859-231-9000)

       21 C Museum Hotel - 167 W Main St. Lexington, KY 40507 (859-899-6800)

 

 

Is Manchester Music Hall available for Private Events, wedding, corporate functions and more?

       Yes! Email booking@manchestermusichall.com for details.

 

 

I WANT MY BAND TO PLAY AT MMH!

      Please email all information, including links to music and social media accounts to booking@manchestermusichall.com - we are always looking for great local bands!

 

EMAIL LIST

         Yes click HERE - We will send emails with updates on upcoming shows and events.

 

 

 

Manchester Music Hall is a drug, weapon, and violence free facility. Thank you in advance for your support in this. - Please Drink Responsible and always use a sober driver!!